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RETURNS AND REPLACEMENT POLICY
Our masks are sized for your face to allow maximum comfort. If you have received the wrong size, please email firstname.lastname@example.org with your order number to request an exchange.
ORDER SUPPORT AND RETURNS: Please email email@example.com for help with order corrections and support. For returns and exchanges, please see below.
RETURNS: While we are certain, this will be the best mask you purchase, occasionally something isn’t quite right. If you need a refund for any reason please email firstname.lastname@example.org for instructions. We will refund for the return of any purchase within 7 days.
ORDER CORRECTION: In case if you happen to receive a damaged product then you can inform us by writing an email at email@example.com within the first 24 hours of you receiving the product and we will facilitate the replacement of the same item/ refund the total amount without any deductions.
ALL OTHER RETURNS You may cancel an order for a refund by email to firstname.lastname@example.org
INFORMATION COLLECTION, USE, AND SHARING
We collect personally identifiable information (such as names, postal addresses, phone numbers, email addresses, and credit card information), when submitted by our visitors and transacting customers. We collect and have access to information that you provide via on-line account registration and check-out, contact request forms, email, or other direct contact from you. The information you provide is used to fulfill your requests, payment and shipping of your orders, notify you of order status, communicate with you regarding our website or our business. We are the sole owners of the information collected and will not sell, rent, or share this information with any third party outside of our organization without your consent, other than as necessary to fulfill your requests or appropriate to comply with the law, fraud protection procedures, and credit risk reduction practices.
When you provide personally identifying information to us, you can let us know that you do not wish to receive any Nirvana India Pvt Ltd marketing e-mail communications (newsletters, surveys, or special offers from Nirvana India Pvt Ltd). Each Nirvana India Pvt Ltd marketing e-mail communication will also have information available to allow you to opt out if you wish to not receive any further Nirvana India Pvt Ltd marketing e-mail communications.
We use “cookies” on this website. A cookie is a small piece of data transferred and stored onto your computing device by your web browser that enables our systems to recognize your computing device when visiting our website.
The cookies we provide to your browser do not contain any personally identifiable information and in no way linked to any personally identifiable information on our website. Cookies enable us to track and target your interests so we may provide you with special services and enhance your experience when visiting our website. Cookies simplify the ordering process by remembering information about you and allow the use of the shopping cart checkout for online ordering. If you do not wish to accept cookies from our website, the help feature in most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to block or otherwise reject our cookies, you will be unable to sign-in and place online orders at our website. However, you may still contact us by phone during standard business hours and place orders with a customer service or sales representative.
We take every precaution to protect your personally identifiable information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
We also protect your information offline. Only authorized employees who require the information to perform customer service or support and finance accounting related functions are granted access to customer account information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Nirvana India Pvt Ltd makes no representations concerning the legality of product applications including, but not limited to; The purchase, sale, or use of personal defense sprays by individuals in their respective states. The transmission and/or recording of video and/or audio signals of others without their knowledge and/or consent.
We encourage you to check and comply with all applicable local, state, and federal laws and regulations as it pertains to the proper purchase and use of personal defense sprays and engaging in any form of video and/or audio surveillance applications.
Prices, specifications, availability, and warranty term of products on our website are subject to change without notice. All pictures, graphics, and descriptive content published on our website is protected by copyright and may not be reproduced for use without the prior written permission of Nirvana India Pvt Ltd Personal Defense & Security, Inc., or the respective copyright owner. The Nirvana India Pvt Ltd brand and logo are registered trademarks of Nirvana India Pvt Ltd Security International, Inc. Other trademarks, service marks, logos and trade names, whether registered or unregistered, may be proprietary to their respective owners.